Terms & Conditions

TERMS & CONDITIONS

This website is operated by Wild Saint London, Registered in England No. 1097213. VAT number GB303189915

These Terms and Conditions govern the relationship between Wild Saint London and our users. By using or accessing or visiting www.wildsaint.co.uk, you agree and/or affirm to be bound by these Terms and Conditions. If you object to anything in these Terms and Conditions or our Privacy Policy, do not use our Website or Services.

Definitions

In these terms and conditions:

'content' means information we publish or you post on wildsaint.co.uk, including information about you
'wildsaint.co.uk' and 'Wild Saint ' means Wild Saint London, Registered in England, Company Registration Number 10972131
'our site' means our presence on the Internet;
'our', 'we' and 'us' means Wild Saint London and, where applicable, its employees, affiliates and authorised agents; and
‘products’ means the goods and/or services provided by Wild Saint London, including but not limited to our selection of fashion and design products
'user' means any user of our site
'you' and 'your' include any user of our site.
'website' means wildsaint.co.uk

Orders & Payment

All orders are subject to acceptance and availability. Unless otherwise stated, items on the Wild Saint London website are in stock and available for delivery. Items will ordinarily be fulfilled directly from Wild Saint London, but sometimes will be dispatched from a physical Wild Saint London distributor.

We must receive payment of the whole of the price for the items that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. After this time, the order may still be rejected at our discretion or if we cannot fulfill the item for any reason. If your order is rejected or your item becomes unavailable, we contact you as soon as possible to inform you and you will be offered a full refund.

We reserve the right not to accept your order or to refuse to process a transaction at any time at our discretion. Our acceptance of your order brings into existence a legally binding contract between you and us on these Terms and Conditions.

PRODUCTS

The Products are owned and sold on the website by Wild Saint London. Wild Saint London attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.

We recommend you contact us at halo@wildsaint.co.uk should you have any queries so our advisors can inform and guide you.

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.

The Products sold are supplied for your domestic and private use only. Wild Saint London has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Your Details

By providing us with your details to make a purchase you understand and agree that:

You will provide us with truthful personal information about yourself and will keep this information accurate and current
You will not create an account for anyone other than yourself without permission and you will not share your account details with anyone else or do anything else to jeopardise the security of your account

You agree to notify us of any content which breaches these Terms and Conditions by e-mailing us at halo@wildsaint.co.uk

Price and Payment

The prices payable for the goods and/or services that you order are as set out in our website. If you fail at any time to pay any charges due in accordance with these terms and conditions we may, in our discretion and without prejudice to our other rights, refuse to provide you with our goods and/or services. We need not provide you with advance notice in such circumstances.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation of sale.

Despite our best efforts, sometimes our products may be incorrectly priced. Where there is a discrepancy in price, and the stated price is less than the correct price for the products we will contact you for instructions before delivery or reject your order and notify you of such rejection. Where the stated price is more than the correct price, we will charge you the lower amount when making delivery to you.

Payment for all orders must be made by credit card or PayPal on the checkout page. We accept payment by most major credit cards and PayPal.

Taxes

We have made every effort to make clear whether the quoted prices for items available through our site include any relevant tax and/or duty or do not. Where in any case it is not clear please note before you make an order that you might be required to bear a liability to tax or duty (for example customs duties) imposed by operation of law that is in addition to the price.

Consumer Rights

As a consumer you have the right to cancel a contract at any time within fourteen days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the Products in accordance with our returns policy.

To cancel a contract, you must inform us in writing and return the products to us immediately, in the same condition in which you received them and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession.

Your statutory rights are unaffected.

Access

We reserve the right in our sole discretion to deny users access to our site or any part of our site without notice (including blocking IP addresses) and to decline to provide the service to any user that is in breach of these terms and conditions of use.

Links to other sites

Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site. Copyright and Trademarks

Copyright

All rights in the design, text, graphics and other material on our site and the selection or arrangement thereof are the copyright of us, the seller or other third parties. Permission is granted to electronically copy and print in hard copy portions of our site solely in connection with the acquisition of goods and/or services through our site. Any other use of materials on our site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or republication) without our prior written permission is strictly prohibited.

Trade marks

All trade marks, product names and company names or logos used in our site are our property of Wild Saint London. No permission is given by us in respect of the use of any such trade marks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.

Accuracy and Variations

We have taken care with the descriptions and specifications of our products and to reproduce colours and styles accurately on our website, although some variation may occur.

We reserve the right at any time without notice to revise the content of our site (including the goods and/or services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use. Exclusions and Indemnity

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Wild Saint London, Suite 3, Grapes House, 79A High Street, Esher, KT10 9QA, United Kingdom and all notices from us to you will be displayed on our website from to time.

Events beyond our control

We shall have no liability to you for any failure to deliver goods and/or services you have ordered or any delay in doing so or for any damage or defect to services delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Exclusions and Limitations

You use our website at your own risk.

We are providing this site on an 'as is' basis and make no representations or warranties of any kind with respect to this site or its contents and disclaim all such representations and warranties.

We make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors.

We do not represent or warrant that access to our site, or any part of it will be uninterrupted, reliable or fault free.

We do not represent or warrant to you that our site or any of its contents will be accurate, complete, reliable or useful. We are not and cannot be responsible for content posted, transmitted or shared on our website.

We do not represent or warrant that:

any goods and/or services (whether or not provided by us) will be provided with due care and skill; or
any goods and/or services (whether or not provided by us) will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us).

We make no representation or warranty that our site is safe to use. You agree to take a reasonable degree of caution in using our website.

To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:

any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site or any information on our site;
the unavailability of our site (or any part of it), or its services;
any delay in providing, or failure to provide or make available goods and/or services or any negligent provision of services;
any services not being of merchantable quality or fit for their intended purpose; or
any misrepresentation on or relating to our site, the services (other than a fraudulent misrepresentation made by us or on our behalf).

In no event shall we be liable for any damages and/or losses whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of our website, including without limitation, bodily injury, emotional distress, loss of data, loss of income or profits, damages for loss of or damage to property and/or any other damages resulting from use of our website.

Our maximum liability to you in respect of your use of our site or any services we provide or make available to you through or in relation to our website is limited to the purchase price of the products you purchased.

You agree that each of these limitations is reasonable having regard to the nature of our site and in particular given that when you purchase goods and/or services through our site you will enter into a separate contract in each case.

None of the exclusions or limitations in these terms and conditions shall exclude or restrict our liability for:

death or personal injury caused by our negligence
section 2(3) of the Consumer Protection Act 1987
fraud or fraudulent misrepresentation
any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

None of the above exclusions shall affect any statutory rights which are not capable of being excluded. However, in such case our obligation, where permitted by law, will be limited to the re-supply of our site, or its service to you.

Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.

Indemnity

You agree to indemnify and hold Wild Saint London harmless from all loss, liabilities, claims, demands and expenses (including reasonable legal fees) made by any third party that may arise from any breach of these Terms and Conditions by you or through a machine on which you access our website.

Waiver and Invalidity

Failure on our part to enforce any part of these Terms and Conditions will not be considered a waiver. Any amendment to or waiver of these Terms and Conditions must be made in writing and signed by us.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy and Use of Your Information

You agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy. From time to time we may make parts of our mailing list available to carefully selected organisations whose products may be of interest. If you prefer not to receive such mailings or e-mails, or you do not wish to receive further mailings or e-mails please e-mail or write to us.

Complaints & Disputes

In the event of a complaint or dispute then you should raise the matter by emailing our customer support team via halo@wildsaint.co.uk who will do their utmost to get this resolved quickly.

Should we be unable to resolve a complaint that you make to us within eight weeks then you can take your complaint to The Retail Ombudsman. This is an independent organisation, which provides Alternative Dispute Resolution for consumers and retailers. You can contact them via www.theretailombudsman.org.uk or via email to enquiries@theretailombudsman.org.uk

Third party rights

A person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Transfer of Business

We may freely assign all of our rights and obligations under these Terms and Conditions in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise. Governing Law

Governing Law

The contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with our current website prices, contact details and privacy policy set out the whole of our agreement relating to the supply of the goods to you by us on behalf of the seller. No verbal statements should be understood as a variation of these terms and conditions or a representation about the nature or quality of any services offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

We do not separately file the individual agreements entered into by customers when they purchase from www.wildsaint.co.uk. You can access our terms and conditions at www.wildsaint.co.uk/terms

Please contact us with any questions regarding this agreement at halo@wildsaint.co.uk

Privacy

Privacy & Cookies Policy

1. Introduction

This is the privacy and cookies policy for Wild Saint ("we" or "us"), which operates the website www.wildsaint.co.uk (the “Website”). We are committed to protecting your information and respecting your privacy. By using our Website, you accept that this privacy and cookies policy applies to you under our Terms & Conditions and consent to our use of cookies. Please read it carefully.

If we change our privacy and cookies policy, we will post any changes on this page and, where appropriate, notify you by e-mail. Please check back frequently to see any updates or changes to our privacy and cookies policy.

For the purposes of General Data Protection Regulation, we are the "data controller" and are responsible for this privacy and cookies policy and the handling of your data. We are company number 10972131, VAT number GB303189915 and have our registered address at Suite 3, Grapes House, 79A High Street, Esher, Kt10 9QA, United Kingdom

2. Data we collect and store

In order to deliver our services to you effectively, we may ourselves, collect store and process the following data, which you give us directly when you interact with the Website: (i) contact data (e.g. name, address, city, postcode, telephone number, email address), (ii) financial data (e.g. bank account number, sort code, credit card details, debit card details), (iii) user identification data (e.g. IP address, login information, browser type and version, time zone setting, browser plug-in types, operating system and version) and (iv) user behaviour data (e.g. URL clickstreams, products/services viewed, page response times, download errors, page visit lengths, page interaction data, telephone numbers used to call us)

This happens, e.g., when you create an account, complete online questionnaires, participate in any discussion board or social media function, enter a competition, correspond with us, receive any services, or make any transactions with us. The collection of this data is sometimes automatic.

We hold only the necessary data to process your order and to issue personalised emails. We hold it only for as long as it is still relevant, while you are actively engaging with our newsletters or website.

3. Data third parties collect

Certain third party service providers we use may collect your data. We include, below, details on the relevant data collected, the purposes for which such data is collected and any third party providers we use that collect such data.

Google Analytics. This is a web analytics service, which allows us to track the use of the Website, prepare reports on user activity and share them with other Google services (service provider - Google Inc.; place of processing - USA; privacy policy; opt-out.

This is a web analytics service, which allows us to track the use of the Website (service provider - Ometria Ltd.; place of processing - UK; privacy policy.

Qubit. This is a personalisation service (service provider - Qubit Digital Limited; place of processing - UK; privacy policy.

This is an online advertising and remarketing service (service provider - Criteo S.A.; place of processing - France; privacy policy; opt-out.
Sift Science. this is a fraud and malicious behavior detection service (service provider - Sift Science, Inc.; place of processing - USA; privacy policy.
this service processes payments for us (service provider - PayPal, Inc.; place of processing - USA; privacy policy
This is a screen recording service (service provider - Hotjar Ltd; place of processing - Malta, Europe; privacy policy

Olark. This is a live chat customer support service (service provider - Habla, Inc.; place of processing - USA; privacy policy
Olapic. This service collects user generated content for us (service provider - Olapic, Inc.; place of processing - USA, privacy policy
Facebook. This provides an online advertising and remarketing service for us (service provider - Facebook Ireland Ltd.; place of processing - US; privacy policy
SkimLinks. This is an affiliate service (service provider - Skimbit Ltd; place of processing - UK; privacy policy
Pinterest. This is a conversion tracking service for us (service provider - Pinterest, Inc; place of processing - US; privacy policy

4. Cookies

We use cookies to store and collect information regarding your use of our website.

A cookie is a small file containing data (a combination of letters and numbers) that our Website can send to your browser. It may be stored on your computer's hard drive and accessed by our web server or the servers of our third party service providers. This data can then be retrieved, which allows us to personalise your experience with us. To find out more, visit www.allaboutcookies.org.

Cookies may be either "persistent" cookies or "session" cookies. Session cookies allow customers to carry information across website pages, without requiring those customers to re-enter that information. These cookies delete themselves automatically when you leave a website and go to another website, or when you shut down your browser.

Persistent cookies allow a website to recognise users when they return to the website and to remember certain information about those users' preferences. These cookies stay on your computer until you manually delete them (see below for details on how to delete cookies).

Our Website uses cookies to help us personalize your experience on the Website. We may use both "persistent" and "session" cookies. We (or our third party service providers) may use the following types of cookies.

Strictly necessary cookies.These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies.These allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies.These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Please note that where third parties use cookies we have no control over how those third parties use those cookies.

Unless you adjust your browser settings to refuse cookies, our system will issue cookies as soon you visit our site. You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. For more information on how to control your cookie and browser settings, or on how to delete cookies on your hard drive, please visit www.allaboutcookies.org.

If you have any concerns or questions, please email us at halo@wildsaint.co.uk

5. Where we store your data

The personal data we collect is processed at our trading address and in any other places where the parties involved with the processing are located. As part of the services offered to you through our website, the data that we collect from you may be transferred to and stored in countries outside the European Economic Area (the "EEA"). It may also be processed by staff who work outside the EEA who work for us or one of our suppliers, for example in processing your payment details, fulfilling your order, and providing administration and support services.

By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this privacy and cookies policy.

6. How your data is used

We may use your data for the following purposes:

Marketing purposes. g. advertising, newsletters, public relations, providing information, products and services that you ask for or (with your consent) which we think may interest you, permitting (with your consent) certain third parties to provide information about goods or services that we feel may interest you.
Improving your experience of the Website. g. ensuring that our website content is presented to you in an effective manner, notifying you of any changes to our service, optimising the pages you are directed to.
Helping us to deliver our services to you better. g. carrying out our obligations under any contracts entered into with you, measuring our performance in terms of sales or otherwise, maintaining accounts & records.

7. When we can give your data to third parties

We are allowed to release your information to businesses in our corporate group, business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, to a potential purchaser of us or a business in our corporate group, to protect against fraud or credit risks, and as required by law or when we believe that disclosing the information is necessary to protect our rights, protect your safety or the safety of others or respond to a request from a governmental body.

We may also share your information with those third parties names in this privacy and cookies policy and any other advertisers or advertising networks that require the data to select and serve relevant adverts to you and others analytics and search engine providers that assist us in the improvement and optimisation of the Website.

From time to time we may make parts of our mailing list available to carefully selected organisations whose products may be of interest. If you prefer not to receive such mailings or e-mails, or you do not wish to receive further mailings or e-mails please phone, e-mail or write to us.

8. Marketing

We may use your Identity, Contact, Technical Usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide what products, services and offers may be relevant to you.

We might market to you via the following methods:

- Email Marketing. If you have previously bought products from us or have registered your details with us. We will only send you marketing communications if you opted into receiving marketing at the time or if you placed an order with us (you may withdraw consent at any time – see Opting out below).

- Social Media. We may also provide third party social media platforms with certain data in order to create targeted ads for you.

- Direct Mail. We may occasionally send seasonal postal marketing. You can opt out of this at any time

9. Opting Out

You can opt out of our email marketing at any time by unsubscribing from our newsletter or emailing halo@wildsaint.co.uk asking us to remove you from our mailing list.

If you have opted out of our email marketing services, you may still continue to see target ads on social media platforms. Please check the social media platforms for more details on how to opt out of seeing these ads.

10. Your rights

You may choose not to provide us with personal data and you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the website and browse its pages. However, we may not be able to process transactions without personal data. You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at halo@wildsaint.co.uk

Under the Data Protection Act 1998, you have a right of access to the personal information we hold about you. If you wish to exercise this right, please send a request in writing to: Data Protection Manager, Wild Saint London, 295 Chiswick High Road, Suite 132, London W4 4HH. More details concerning the collection or processing of your data may be requested from us at any time.

11. Links to other websites

We may show links on our website to the websites of other businesses. This privacy and cookies policy applies only to our website and not to any other websites. Each third party website may have privacy policies different from this privacy and cookies policy and you should comply with these policies. If you visit other websites, we are not responsible for the privacy practices or content of those sites.

12. The security of your data

We take your privacy seriously and have implemented this privacy and cookies policy to help keep your personal and financial information secure. We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. To protect your financial information, we use SSL technology to encrypt all payment transactions. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from our website or through the use of our services, and you provide this information at your own risk.

Wild Saint London cannot be held liable for theft, loss or unauthorised access, interception or damage to your data. You acknowledge that you understand these risks. Where we have given you a password, you are responsible for keeping such a password confidential. We ask that you do not share any password with anyone. If you believe your privacy has been breached, please contact us immediately on halo@wildsaint.co.uk

13. Miscellaneous

If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. We may monitor and record phone conversations or email communications between you and our employees for training and quality assurance purposes. You can read more about data protection law by visiting the Information Commissioner's website, where you can also view our data protection notification. Thank you!

Contacting Us

Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general by email to halo@wildsaint.co.uk